STC
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STC
Expertpath Participated in BPR Project for CRM & Billing as a sub-contractor with NTG Clarity, Expertpath Resources were worked intensively in designing the To-Be Procedures for Sales, Call Center, Marketing, Retention& Loyalty, Billing, Order Handling and Service Management for Both of STC HBU and PBU based on the eTOM structure. Expertpath with NTG Clarity follow the below methodology in project implementation
- Identify Processes: We bring together a cross functional team to develop a comprehensive understanding of your core business requirements and objectives.
For the business processes, we examine:
- Tasks and sub-tasks
- Information and material used and produced
- Human and technical resources
- Related cost and value
- Map and Analyze the As-Is: Create activity and process models, simulate and perform ABC, and identify disconnects and value adding processes.
- Design To-Be Processes: Benchmark processes. Then design and validate To-Be processes. Perform Trade-Off Analysis.
- Test and Implement To-Be Processes: Implementation plan, prototype simulation, initiate training programs and implement transition plan.
Review and Improve: Initiate ongoing measurement, review performance against target, continuously improves.